Privacy Policy

1. Scope

About this policy

This privacy policy applies to Gold Coast Spray Paving’s handling of personal information obtained through this website and in connection with enquiries, quotes, site inspections and services.

Gold Coast Spray Paving is a small local service business. Whether particular provisions of the Privacy Act 1988 apply can depend on the business’s circumstances and activities. Regardless, we aim to handle personal information carefully, transparently and only for legitimate business purposes.

2. Collection

Information we may collect

The types of personal information we may collect include:

• Your name, phone number and email address.
• Your suburb, property address or service location.
• Details about the surface, project or service you are enquiring about.
• Photographs, measurements, plans or other information you provide for an assessment or quote.
• Correspondence, appointment details, quote records, invoices and service history.
• Information reasonably required to arrange access to the property or complete the requested work.

We do not ask you to provide sensitive information unless it is genuinely necessary for a particular purpose and its collection is permitted.

3. Collection methods

How information is collected

We generally collect personal information directly from you when you:

• Call, email or otherwise contact Gold Coast Spray Paving.
• Ask for information, a quote, an inspection or a booking.
• Send photographs or details about a property or concrete surface.
• Engage us to carry out work.
• Communicate with us before, during or after a service.

In some situations, information may be provided by another person involved with the property, such as an owner, tenant, property manager, builder or family member.

4. Website information

Technical data, cookies and embedded services

Like most websites, the site’s server or hosting provider may record technical information such as an internet protocol address, browser type, device type, pages visited, referring page and the date and time of a visit. This information is generally used for security, maintenance and website performance.

The website may use cookies or similar technologies and may include third-party features such as maps, embedded media or analytics. Those providers may collect technical information according to their own privacy policies and settings.

You can usually control cookies through your browser. Blocking some cookies or third-party content may affect how parts of the website function.

5. Use

Why we use personal information

Personal information may be used to:

• Respond to enquiries and provide requested information.
• Assess a proposed job and prepare or revise a quote.
• Arrange appointments, property access and service work.
• Communicate about timing, preparation, changes, payments or after-service matters.
• Issue invoices, keep business records and manage accounts.
• Improve the website, services and customer communications.
• Meet legal, insurance, taxation, safety and record-keeping requirements.
• Protect the rights, property and safety of customers, the business and other people.

6. Marketing

Promotional communications

We may occasionally contact an existing or prospective customer about services that appear relevant, where permitted and appropriate. You may ask not to receive promotional messages at any time by replying to the message or contacting us.

Operational messages about an enquiry, quote, booking, invoice or completed service are not promotional communications.

7. Disclosure

When information may be shared

We may disclose personal information where reasonably necessary to:

• Service providers assisting with website hosting, email, communications, accounting, payment processing, data storage or business administration.
• Contractors or suppliers involved in assessing or completing a requested job, where appropriate.
• Insurers, professional advisers, authorities, courts or regulators where required or permitted by law.
• Prevent or respond to suspected fraud, unlawful activity, safety risks or disputes.

We do not sell personal information to data brokers or unrelated marketers.

8. Overseas processing

Cloud and third-party services

Some email, website hosting, cloud storage, communications or embedded-content providers may process or store information on servers outside Australia. The countries involved can vary according to the provider and its infrastructure.

Where we choose service providers, we take reasonable care to use reputable providers and limit the information shared to what is reasonably required for the service.

9. Security

How information is protected

We take reasonable steps appropriate to a small service business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These steps may include password-protected devices and accounts, access controls, reputable service providers, software updates, secure disposal practices and limiting access to information to people who require it for business purposes.

No internet transmission, email system or storage method can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information by ordinary email or text message.

10. Retention

How long information is kept

We retain personal information for as long as reasonably needed for the purpose for which it was collected and to meet legal, taxation, insurance, warranty, dispute-management and business record requirements.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to any obligation to retain it.

11. Access and correction

Requesting your information

You may contact us to request access to personal information we hold about you or to ask that inaccurate, incomplete or outdated information be corrected.

We may need to confirm your identity before responding. In some circumstances, access may be limited or refused where permitted or required by law. Where practical, we will explain the reason.

12. Questions and complaints

Raising a privacy concern

Please send privacy questions or complaints to goldcoastspraypaving@gmail.com. Include enough detail for us to understand and investigate the issue.

We will acknowledge and consider the concern within a reasonable period. We may contact you for additional information before providing a response.

13. Other websites

External links and third-party content

This website may contain links to other websites or display services supplied by third parties. Gold Coast Spray Paving is not responsible for the privacy practices, security or content of those third parties. Review their privacy information before providing personal information to them.

14. Changes

Updates to this policy

We may update this policy when our website, services, information-handling practices or applicable requirements change. The current version will be published on this page with the latest update date.